We are looking for an experienced Customer Service Manager to join a small yet busy customer service team on a full time, permanent basis.
Benefits:
Pension
Cycle to Work Scheme
Large kitchen with sofa and tv
Free tea and coffee
24 days holiday
Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement.
Option to purchase company shares.
As the Customer Service Manager, you will be responsible for:
Managing a team of 2 customer support administrators
Allocating workload
Taking ownership of ensuring all support tasks are dealt with promptly and efficiently.
Managing customer correspondence, complaints procedures and queries - acting as the main point of escalation.
First point of contact for contract cancellation negotiations, addendum's and updating terms / conditions as required.
KPI reporting.
Organising service visits, assisting with engineer diaries, monitoring equipment stock, completing stock takes, organising installations.
Many other duties, full job description available upon request
The successful Customer Service Manager have the following related skills / experience:
Strong customer service experience
Previous team leadership / management experience is essential
Excellent organisational skills
Proactive and problem-solving
For more information, please contact Julie Harding or Chloe Bennett on 0118 956 7064
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