Service Desk Manager – 6-Month Contract (Manchester)
Day Rate: Up to £300 (Inside IR35)
Start: ASAP
Overview
We’re looking for an experienced Service Desk Manager to join a major FMCG organisation in Manchester. This is a 6-month contract covering a long-term absence within the team. You’ll be responsible for leading the service desk function, ensuring the smooth delivery of IT support across the business.
Key Responsibilities
• Manage and support the day-to-day operations of the Service Desk
• Lead, mentor, and develop a team of support analysts
• Ensure SLAs, KPIs, and service quality targets are consistently met
• Act as the main escalation point for technical and service-related issues
• Work closely with wider IT teams to drive continuous improvement
• Oversee incident, request, and problem management processes
• Produce regular service performance reports for senior stakeholders
• Support ongoing IT initiatives and contribute to service enhancements
Requirements
• Proven experience as a Service Desk Manager or similar IT leadership role
• Strong background leading support teams in fast-paced environments
• FMCG or similarly high-volume sector experience (preferred)
• Excellent communication, stakeholder management, and leadership skills
• Strong understanding of ITIL practices and service management processes
• Ability to manage priorities and maintain service stability during busy periods
Location
Manchester – on-site
How to Apply
If you’re an experienced Service Desk Manager available for a 6-month contract, Apply Now!