Job Description
The Head of Developer Services Growth will lead the strategic development and management of our developer ecosystem and marketplace initiatives. This senior leadership role focuses on building world-class developer experiences, expanding marketplace partnerships, and fostering a thriving third-party developer community that enhances our platform's value proposition across global markets.
This position is ideal for a visionary leader who can bridge technical and business domains, excel in external relationship management, and drive the growth of developer-centric products and services. The Head will work cross-functionally with product, engineering, sales, marketing, and legal teams to ensure seamless developer onboarding, marketplace expansion, and sustainable ecosystem growth.
This is a hybrid role – three days per week in our Newcastle office.
Key Responsibilities
In this role you'll:
* Own the end-to-end strategy and execution for developer experience initiatives, including API programs, SDKs, documentation, and developer tools
* Lead marketplace strategy and operations, managing relationships with major app stores, partner marketplaces, and distribution channels
* Identify, evaluate, and recruit high-potential third-party developers, ISVs, and technology partners to expand our ecosystem
* Build and maintain strong executive relationships with key marketplace partners, platform providers, and developer community leaders
* Develop comprehensive developer onboarding programs, including technical documentation, tutorials, sample code, and certification processes
* Collaborate with regional teams to localise developer programs and marketplace strategies across different geographies
* Establish and monitor key performance metrics for developer adoption, marketplace performance, and third-party integration success
* Lead developer community engagement through events, hackathons, conferences, and online forums
* Provide strategic input on platform roadmap decisions that impact developer experience and marketplace capabilities
* Act as the primary external spokesperson for our developer program at industry events and with media
* Drive internal alignment across engineering, product, and business teams to prioritise developer-focused initiatives
What you'll bring:
* Experience in developer relations, marketplace management, or platform partnerships—preferably in a SaaS, platform, or technology company environment
* Proven track record of building and scaling developer ecosystems, app marketplaces, or third-party partner programs
* Deep understanding of API design, developer tools, and the technical needs of software development communities
* Demonstrated experience managing complex external relationships with marketplace partners, platform providers, and developer communities
* Strong commercial acumen with experience in partnership negotiations, revenue sharing models, and marketplace economics
* Excellent leadership skills with experience managing cross-functional teams and influencing senior stakeholders
* Outstanding communication and presentation abilities, comfortable engaging with technical and business audiences at all levels
* Strong understanding of API architectures, authentication protocols (OAuth, SAML), and integration patterns
* Familiarity with developer tools ecosystem (GitHub, CI/CD, testing frameworks, documentation platforms)
* Knowledge of marketplace technologies, app distribution platforms, and partner integration systems
* Understanding of cloud platforms (AWS, Azure, GCP) and modern software development practices
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