Job Title: Property Customer Service Manager Location: Harrogate Salary: £25,000 - £32,000 per annum Hours: Monday to Friday 9:00am-17:30pm and 1 in 4 Saturdays 09:30am-12:30pm We are thrilled to be working with a leading independent property agency in Harrogate, offering expert residential and commercial services. Known for innovation and industry leadership, the agency holds key professional memberships and delivers outstanding results with integrity and transparency. The Property Customer Service Manager oversees the complete tenancy lifecycle for a portfolio of properties. You will be responsible for conducting inventories, inspections and tenancy checkouts; coordinating repairs and maintenance with contractors and managing deposit negotiations. Acting as the primary point of contact, this role ensures seamless communication and efficient management between landlords and tenants throughout each tenancy. Your duties as Property Customer Service Manager will include - Act as the main point of contact for landlords and tenants, delivering a high standard of customer service throughout the tenancy. Oversee property maintenance, liaising with contractors to ensure repairs are completed promptly, cost effectively and to a high standard. Carry out routine property inspections to monitor tenancy compliance, identify issues early and arrange remedial works where required. Complete detailed inventory reports at the start of each tenancy and conduct thorough checkouts at the end, recording property condition and contents. Manage the deposit return process including negotiating deductions and providing evidence for disputes when necessary. Keep accurate and up to date records of inspections, visits, maintenance and communications. Ensure all property management activities comply with current lettings legislation, deposit protection rules and industry best practice. Use property management systems to track tasks, streamline processes and maintain efficiency. Work collaboratively with lettings, maintenance, administration and accounts teams to ensure smooth tenancy handovers and effective internal communication. Plan and manage your diary effectively to balance priorities and provide a responsive, reliable service. Experience required - Proven experience in residential property management or a related lettings role is preferred, but applicants with strong experience in customer service management will also be considered. Demonstrate a proactive, can do attitude and performs effectively under pressure, consistently meeting tight deadlines while upholding a high standard of work. Exhibit exceptional interpersonal, written and verbal communication skills, coupled with the ability to cultivate and sustain enduring professional relationships. Possess a keen eye for detail along with well developed organisational abilities Maintains rigorous attention to detail with exceptional organisational competence. Brings effective problem solving expertise including the capacity to address conflicts and negotiate with professionalism and fairness. Hold a full UK driving license. In return, the successful Property Customer Service Manager will receive a competitive salary of £25,000 - £32,000 per annum, commensurate with experience and skills. The package includes 22 days holiday plus bank holidays and you will benefit from ongoing professional development opportunities including training and support to help you grow within your role and the wider property sector. Additionally, the company offers access to a health and wellbeing benefit plus a collaborative and supportive workplace where your ideas are valued and your efforts recognised. If you're eager to work in a growing independent estate agency that promotes a positive and engaging workplace culture where you'll be truly appreciated, then APPLY TODAY! Our Guarantee Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match. Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.