Location: Ashbourne, Derbyshire
Company: MasterMover Ltd
Reporting to: UK Service Manager
Overview
You will play a vital part in our aftersales experience, engaging with customers to drive contract and warranty sales while supporting their ongoing service needs.
Key Responsibilities
* Initial After-Sales Contact: Act as the first point of contact for new customers post-purchase, introducing support options and building long-term relationships
* Contract & Warranty Upselling: Drive revenue growth by promoting and selling service contracts and extended warranties within pre-agreed guidelines
* Customer Liaison: Be the link between the customer and our service team, ensuring clear communication and issue resolution
* Service Support: Assist with customer queries, service control coordination, and end-user training bookings
* Customer Retention: Support existing customers with their ongoing service needs, contributing to retention and customer satisfaction
Requirements
* Strong commercial awareness with a sales-first mindset
* Proven customer service experience in a fast-paced environment
* Confident communicator with excellent interpersonal skills
* Skilled in identifying upsell opportunities and closing sales
* Organised, proactive, and self-motivated
What We Offer
* Competitive salary with performance bonuses
* Exciting benefits package
* Opportunities for personal development
* A collaborative team culture with a market leading brand
* Autonomy and recognition of success
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales
Industry
* Machinery Manufacturing
Derby, England, United Kingdom
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