Lead Property Consultant @ Add Property | Bespoke Recruitment Services, Property Expert
Role: Customer Support Manager
A forward-thinking property business is looking for a confident Customer Support Manager to lead its support team. This role is all about driving service standards, improving processes, and ensuring customers receive the very best experience every time.
Overview
* Location: Head Office (on-site)
* Package: Competitive salary + benefits
* Industry: Property / Customer Support
Responsibilities
* Lead, motivate and develop the support team to deliver consistently high standards.
* Manage escalations and ensure seamless communication across the department.
* Drive KPIs and support business growth with scalable, robust processes.
* Train, coach and upskill team members to meet evolving demands.
* Oversee customer correspondence, ensuring empathetic, professional, and timely responses.
* Handle customer and contractor queries, including financial and legal matters.
* Support contract and risk management processes, ensuring compliance and accuracy.
* Review, recommend and implement process improvements to enhance efficiency.
* Ensure accurate record-keeping and audit trails via internal systems.
Main Skills Needed
* Proven people management and team leadership experience.
* Strong background in customer service, ideally within property or related sectors.
* Confident handling escalations and delivering high-quality resolutions.
* Excellent organisational and process improvement skills.
* Strong communication skills, both written and verbal.
* Ability to work with legal and financial documentation accurately.
* A proactive, solutions-focused mindset with attention to detail.
What’s in It for You
* Join a growing, ambitious business making waves in property services.
* Lead a motivated team and shape a high-performing support function.
* Professional development opportunities to further your career.
* Collaborative culture where ideas and improvements are encouraged.
* A role with genuine variety, responsibility, and impact.
Careers move fast. Let’s make sure yours is heading the right way.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
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