Role Overview
We are looking for a highly organised and proactive Office Administrator / Office Manager to support the smooth running of our client’s daily operations. This is a broad and varied role that will suit someone comfortable wearing multiple hats in a fast-paced, entrepreneurial environment.
You will be responsible for a blend of administrative, customer service, fulfilment, and basic financial tasks, providing critical support across all areas of the business. This is an excellent opportunity for someone who thrives in a start-up culture and is looking to grow with a purpose-led organisation.
Key Responsibilities
Office & Administrative Support
* General office management duties including supplies, filing, and facilities coordination
* Managing company inboxes, directing enquiries appropriately and ensuring timely responses
* Supporting diary management, travel bookings, and meeting arrangements for senior team members
* Maintaining internal records, databases and documentation to ensure accuracy and accessibility
Customer Service
* Responding to customer enquiries via email in a timely, professional and supportive manner
* Escalating technical or complex issues to the appropriate internal team
* Supporting improvements to customer service processes and FAQs
Product Fulfilment
* Coordinating packaging and dispatch of physical product orders (e.g., children’s savings boxes or accessories)
* Liaising with couriers and logistics providers to track deliveries and resolve issues
Finance & Accounting Support
* Assisting with basic financial administration such as processing invoices, reconciling transactions, and updating spreadsheets
* Supporting the finance team with expense tracking and basic-level bookkeeping tasks
* Liaising with external accountants or finance partners where necessary
Person Specification
Essential Skills & Attributes
* Strong organisational skills with the ability to prioritise workload and meet deadlines
* Excellent written and verbal communication skills
* Proficient in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace
* Comfortable working independently and using initiative in a dynamic environment
* High attention to detail and accuracy
* Positive, can-do attitude and willingness to get involved in all aspects of the business
Desirable Experience
* Prior experience in an administrative, office management, or operations role, ideally in a start-up or SME environment
* Familiarity with basic accounting or bookkeeping (e.g., Xero, QuickBooks)
* Experience handling customer queries via email or CRM systems
* Exposure to packaging or order fulfilment processes
Why Join?
* Be part of a mission-led business making a real impact on financial education and inclusion
* Join a supportive and ambitious team at a key stage of company growth
* Opportunities to shape your role and develop new skills in a fast-evolving environment
* Flexible working arrangements and a collaborative culture
Skills: Administration, Customer Service, Finance
Benefits: Parking
#J-18808-Ljbffr