Your Role Within The Company
* To manage key customers' accounts confidently and independently for NPD and EPD projects from concept to launch for multiple workstreams.
* Create and develop innovative recipes, capitalising on new key trends for both NPD and EPD projects.
* Recipe creation and maintaining all documentation throughout project life cycle – recipe & nutritional sheets, costings, legal labels, submission forms, processing details.
* Undertake all tasks associated with product development – sample preparation, customer presentation, organoleptic testing, chemical testing, micro review.
* Responsible for sourcing new ingredients fit for application and based on commercial feasibility (MOQ, lead time, price)
* Responsible for ensuring lab samples are sent on time.
* Lead and attend tasting panels for projects including benchmarking sessions.
* Attend and lead customer development/innovation days as required.
* Direct communication with key customers, both face to face and written.
* Work to deadlines in a dynamic work environment ensuring that all key milestones for projects are met.
* Work closely with process technologist to organise pilot trials, ensure all raw materials are ordered in advance and provide support at pilot stage.
* Support 1st production at co-packing sites as required.
Key Performance Indicators
* Manages own accounts, targets, and timescales.
* Complete projects on time.
* Maintains projects documentation.
* Achieves positive relations with customers.
* Supports others in the team to achieve shared objectives.
* Engaging customers through innovative concepts based on current market trends and future opportunities.
* Performance bonuses subject to achieving agreed KPI sales targets
Health & Safety Compliance
* Reporting of accidents and near-misses
* Safe use of laboratory equipment and compliance with company's safe working instruction.