Job Summary:
The Quality Manager assists the Regional Quality Manager and performs technical quality assurance activities. They strive to support all customers, both internal and external to the company, in their never-ending quest to improve quality.
The Quality Manager reports to the Regional Quality Manager.
Responsibilities:
Supervision, Assistance, and Teamwork (30%)
* Supervision of Quality Technicians and Quality Engineers
* Provides direction to the Technicians and Engineers to prioritize jobs as needed
* Activity reporting (Smartsheet) and maintenance of metrics
* Assist the Quality team in processing and resolving customer concerns, as required
* Provide the organization with technical support and act as a mentor to the Quality Technicians and Quality Engineers
* Understand and apply appropriate quality assurance and improvement processes
* Continuously upgrade skills and knowledge to improve personal effectiveness and provide training and guidance to less experienced/skilled personnel
* Recognize and evaluate the impact on others when making any decision
* Deputize for Regional Quality Manager, as required
Customer and Company Support (40%)
1. Support New Product Introduction (NPI) activities which include creating customer sample submissions, i.e., PPAP, FAI, ISIR...