Job Description - Guest Service Supervisor (HOT0BPP3)
Job Number: HOT0BPP3
Work Location: Hampton by Hilton Nuneaton Abbey Street, Nuneaton, GB, CV11 5BU
Welcome to a World of Opportunities
Join the UK’s #1 Great Place to Work 2025, as voted by our team members! Our vibrant culture of inclusiveness, positivity, and passion for hospitality unites us. We are committed to sharing the light and warmth of hospitality, offering excellent training, resources, and growth opportunities.
Salary: £12.95 per hour
Part-Time Position: 24 hours per week
Rewards and Benefits
* Career development opportunities
* Personal development programs
* Corporate Responsibility initiatives (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel stays and 50% off food and beverages
* Referral Program
* High street discounts via Perks at Work
* 28 days holiday including bank holidays (increasing to 33 days)
* Inclusive and modern team environment
Role Overview
The Guest Services Supervisor ensures the smooth operation of Food and Beverage outlets and the Front Desk, delivering exceptional guest experiences while maintaining team standards.
Key Responsibilities
* Oversee Food & Beverage outlets and Front Desk operations
* Manage customer flow and order processing
* Handle transactions efficiently
* Staff outlets according to business needs
* Monitor team appearance, standards, and performance
* Drive sales through upselling and marketing
* Respond promptly to guest requests
* Ensure compliance with security, fire, and health & safety regulations
Candidate Profile
Ideal candidates will have experience in Food & Beverage service, front office, and supervisory skills. Key qualities include excellent communication, flexibility, calmness, customer focus, and leadership potential. Experience as a Duty Manager or at supervisory level is advantageous.
Additional Information
At Hilton, "Every Job Makes the Stay." Learn more about our brands and commitment to hospitality.
Schedule and Salary
Part-time, £12.95/hour
Brand: Hampton by Hilton
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