Customer Care Manager - Modular Solutions
Knowsley HQ | GBP30k - GBP45k DOE | 36.5 hrs/week | 28 days holiday
Hybrid working is available after onboarding
We're working with an industry-leading modular specialist on an exciting opportunity for a Customer Service Specialist to join their growing team at HQ in Knowsley.
This is a key role, ideal for someone ready to build and shape a brand-new customer care function across five divisions - including modular construction, container conversions, and steel fabrication. You'll act as the central point between clients and internal teams, delivering service that's as high-quality as the company's product offering.
Plenty of scope for career progression here - this is a growing business with a strong reputation, and they're investing in people for the long term.
The Role
Manage and grow relationships with key customers
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Handle day-to-day support and service using HubSpot CRM
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Collaborate with sales and technical teams to resolve enquiries and build opportunities
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Support new customers with onboarding and account setup
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Help shape the customer care experience across the group
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Feed insights and feedback into wider business improvements
About You
Background in customer service or sales
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Confident communicator with great organisational skills
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Comfortable using CRM systems (HubSpot ideal) and Microsoft Office
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Proactive and curious - someone who wants to improve things, not just maintain them
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Open to learning and growing as the business scales
Why Apply?
Join a UK leader in modular, container and fabrication solutions
Be part of building the customer care department along with the commercial director
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Friendly, forward-thinking team culture
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Real opportunity to progress as the business grows
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Flexible hybrid working after onboarding
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