Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role We're looking for an experienced and inspiring Customer Service Manager to lead and develop our customer service function at our March site. This is a key leadership role within the management team, responsible for delivering exceptional customer experience, driving operational excellence, and embedding a high-performance culture aligned with our KPIs and values. If you are commercially aware, customer-focused, and passionate about developing people, this is an opportunity to make a real impact in a fast-paced manufacturing environment. Key Responsibilites: Lead, coach and develop the Customer Service team to achieve KPIs, OTIF, SLA compliance and customer satisfaction targets Act as senior escalation point for complex customer issues Drive operational excellence through planning, prioritisation and performance management Analyse performance data, identify trends and implement improvement actions Work cross-functionally with Planning, Production, Dispatch, Quality, Finance and Sales Lead continuous improvement initiatives across systems, processes and customer touchpoints Embed a culture of collaboration, accountability and customer-first thinking About you: Proven experience in customer service and people management experience. Strong track record in team management, process controls, forecasting, and planning. Fully conversant with sales order processing and stock management systems. Advanced IT skills (Microsoft suite particularly Excel) What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.