A Scottish managed service provider is seeking a skilled individual for a newly created managerial role overseeing their IT service desk operations. The ideal candidate has experience managing a team, particularly in an MSP environment. Responsibilities include ensuring high-quality service, setting performance standards, and fostering a culture of accountability and strategic thinking. This position offers significant authority and autonomy, making it an excellent career opportunity for someone looking to build a high-performing service desk. #J-18808-Ljbffr