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Customer Service Manager, Luton, Bedfordshire
Client: Blayze Group
Location: Luton, Bedfordshire, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 4
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
London Residential Development
An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading a key residential apartment development in London. You will be the lead on the Customer Service Experience from exchange through the warranty period, overseeing the close-out phases of the development before Practical Completion (PC). Your role will involve ensuring construction teams deliver high quality and a first-class experience throughout the customer journey. You should be effective in developing and maintaining relationships with construction partners and suppliers to ensure best practices and high standards are maintained with a proactive approach.
The ideal candidate will have experience as a Customer Service Manager with demonstrated knowledge in customer service and experience in developing a team that provides customers with a delightful, frictionless experience.
Responsibilities
* Utilize best practices and knowledge within residential development and real estate to implement and provide a superior customer service experience on key developments in London.
* Serve as the first point of contact for customers throughout the customer journey, from exchange to completion and during the 2-year warranty period.
* Provide clear communication to customers regarding construction updates.
* Coordinate with subcontractors to ensure reported defects are addressed efficiently and professionally.
Qualifications & Experience
* Bachelor's degree or equivalent experience.
* 5+ years of customer service experience within Residential Real Estate in London.
* Experience in a Customer Service Management role for a Property Developer or House Builder.
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
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