Job Description
We currently have a vacancy for the role of Customer Manager at our Hitchin site. Reporting to the Vice President General Manager – Utilities, the successful candidate will be the primary link between inside sales and customers, distributors, manufacturing, technical and external sales. In addition to the management and leadership of the Inside Sales team you will be responsible for all aspects of customer interaction including quotations, order processing and status updates with strong links to the external sales team.
Specific responsibilities include:
1. Management of the quotation process from receipt of request for quote through to submission to the customer including the process for following up quotations within an agreed value level from within the internal sales department, feedback information to external sales to allow additional follow up to be actioned as required.
2. Maintain regular liaison with Channel Partners and end users with a view to maximising sales growth and profit for the business ensuring that the business is aligned to the requirements of the customer.
3. Monitoring of key Channel Partner inventory levels and book and ship trends in order to assess future demand patterns for the business.
4. Management of the quote tracking process assuring timely and accurate quote data is maintained.
5. Management of the sales orde...