Role: Service Desk Manager Location: Fully Remote (London-Based MSP) Salary: £40,000 - £50,000 Top MSP | Remote Role | Lead a High-Performing Technical Team | Strategic Growth Opportunity Were partnered with one of Londons most respected MSPs, known for delivering cutting-edge cloud, infrastructure, and support solutions to a world-class client base. Theyre now looking for an experienced Service Desk Manager to lead their remote technical support function and help shape the future of service delivery. Youll be responsible for leading, mentoring, and developing a team of talented engineers, managing daily operations, ensuring SLAs are hit, and driving continual improvement across the desk. This is a fully remote leadership role with the backing of a highly skilled technical team and the autonomy to make real change in a business that values innovation, accountability, and service excellence. Required Skills: Proven experience as a Service Desk Manager or Team Leader within an MSP environment (essential) Strong understanding of MSP operations, SLAs, and client service delivery Excellent leadership, people management, and communication skills Technical background across Microsoft 365, Azure, networking, and infrastructure Ability to motivate teams, manage workloads, and optimise performance Strategic mindset comfortable driving improvement and leading from the front Exclusive Benefits: £40,000 - £50,000 Salary Fully Remote work from anywhere in the UK Lead a high-performing technical team within a top-tier MSP Influence strategy, process, and technology direction Paid certifications & leadership development Private Medical Cover & Sick Pay 25 Days Holiday Bank Holidays Regular virtual team events and company socials Genuine career progression into Operations or Service Delivery Management If youre an experienced MSP Service Desk Manager who thrives in a leadership role and wants to join one of Londons top IT providers, click APPLY NOW and attach your FULL CV and contact details for immediate consideration Ill be in touch ASAP.