Job Title: Customer Service Manager Location: Stockport Road, Cheadle, SK8 Salary: £35,000 per annum Job Type: Full-time, Permanent Schedule: Monday to Friday (Office-based) About the Role We are seeking a confident and experienced Customer Service Manager to lead and support a busy traffic desk team within a well-established company based in Cheadle. This role will involve managing a team of Operational Administrators, ensuring high standards of customer service, and overseeing the smooth day-to-day running of operations. You will play a key role in developing team performance, improving processes, and maintaining strong communication across departments, drivers, and clients. Key Responsibilities Lead, motivate, and manage a team of Operational Administrators Ensure excellent customer service standards are consistently delivered Oversee daily traffic desk operations, including scheduling and coordination Monitor and support data entry accuracy and system usage Liaise with internal departments, drivers, and external contacts Ensure vehicle checks and compliance processes are followed Identify opportunities for process improvements and team development Handle escalations and resolve customer or operational issues effectively About the Team The team you will manage is responsible for a variety of operational duties including: Data entry and system updates Liaising with drivers and other departments Vehicle checking and coordination Supporting the overall efficiency of the traffic desk About You Previous experience in a Customer Service Manager or supervisory role Strong leadership and team management skills Excellent communication and organisational abilities Confident, proactive, and able to work both independently and as part of a team Strong IT skills and attention to detail Experience within transport, traffic, or fleet environments is beneficial but not essential What We Offer Competitive salary of £35,000 Company pension On-site parking Opportunities for career progression within a growing company Friendly and hardworking team environment If you're a motivated leader with a passion for customer service and operational excellence, we'd love to hear from you. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.