Full time and permanent Summary: We are delighted to be supporting a global leading manufacturing company with their searches for a full time and permanent Customer Service Manager. Our client is an organisation that deeply cares about its employees and in building a sustainable future for all, by implementing continuous improvements in sustainability and ecology across its entire function Key responsibilities: Our client is seeking a Customer Service Manager who manages activities of a team of customer service representatives, ensuring effective delivery of service to all levels of internal and external customers. This role will be in charge of handling customer complaints and escalations. As well as maintaining a positive, productive service environment which drives a customer-focused culture this role will work to improve employee engagement. Sales & Commercial Support * Prepare tenders and quotations while collaborating closely with departments such as Sales, Purchasing, and Finance. * Manage contract renewals, negotiating pricing, specifications, and delivery terms within defined commercial parameters to ensure strong, ongoing customer relationships. Customer Issue Resolution * Act as a key point of contact for resolving customer issues, ensuring a high level of satisfaction and continuity in service delivery. KPI Management & Process Optimization * Define, monitor, and refine key service-related K...