Position: Customer Service Manager Job ID: 2177/7 Location: Fife - On Site Rate/Salary: £40,000 Benefits: Good Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Customer Service Manager Typically, this person will be an experienced Customer Service Manager from a fast paced engineering background. We are looking for someone with exceptional organisation skills, an eye for detail and the ability to think outside the box in terms of process improvement. This role will lead a team of service coordinators to ensure that both internal and external customers receive a "best in-class" customer experience. HSB Technical’s client is an established and well-regarded business entity. Duties and responsibilities of the Customer Service Manager: Lead, mentor, and develop a high-performing customer service team Monitor the customer interaction and internal KPIs ensuring a quality service and delivery Handle any escalation issues and resolve them efficiently Continuous develop and implementation of customer service policies and procedures Work cross-functional...