Job Description
Sales Executive and Client Experience Specialist
Our client is not looking for a typical salesperson.
They are looking for someone who understands how to guide customers towards better decisions, and in doing so, naturally increases order value and conversion.
Our client sells high-quality outdoor water features and design-led garden products to customers who care about how their space looks and feels. They focus on premium – higher-value orders, better customer experience, and a more considered, design-led approach.
This role sits right at the heart of that.
What you’ll be responsible for:
* Turning inbound enquiries (phone, email, live chat) into confident, higher-value sales.
* Helping customers choose the right product – not just the one they initially ask about.
* Increasing average order value through natural, well-judged recommendations (e.g. planters, pebbles, Aqua Moda range).
* Thinking in terms of complete setups, not single products.
* Feeding back real customer insights to the Marketing Manager to improve product pages and conversion.
* Supporting product presentation, merchandising and photography.
What they’re looking for:
* Experience in a premium retail or consultative sales environment (e.g. interiors, garden design, furniture, kitchens, bathrooms).
* A natural ability to build trust quickly and guide conversations.
* Commercial instinct – you’ll spot opportunities to increase order value without being pushy.
* Good taste and judgement – important in a design-led, higher-end space.
* Confident communicator on phone, email and in person.
* Comfortable working in a small team where everyone contributes.
What this role is not:
* Not a call centre role.
* Not a hard sales environment.
What success looks like:
* Higher conversion rate from enquiries.
* Increased average order value.
* Customers feeling confident they’ve made the right purchase.
Why join our client:
* Small team – your impact is immediate.
* Clear direction towards a more premium, design-led brand.
* Opportunity to shape how they sell, not just follow a script.