We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. This is a full-time, permanent, onsite role offering a salary of £35,000-£40,000. Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management. You'll be given the autonomy to run your department and make your mark. Key Responsibilities for the Customer Service Manager: Manage the day to day running of the customer service department Lead, manage and motivate the customer service team, creating a positive culture and working environment Monitor and manage workloads to ensure service levels are achieved consistently Resolve any escalated complaints promptly Monitor and manage KPIs Support in managing customer service budgets Effectively manage order and customer enquiry systems Work closely with other department to ensure high standards of service are maintained and accuracy of orders Drive continuous improvement with process, performance Act as Duty Manager when required for the site Key Skills Required for the Customer Service Manager: Proven experience in managing a customer service team Strong, collaborative leadership experience Adaptable in a changing environment Able to prioritise and manage multiple tasks Ability to create and nurture a positive culture Experience in managing high volume, fast paced customer service environment Proficient IT skills, SAP would be an advantage Proactive mindset, with excellent problem solving skills Highly organised with meticulous attention to detail Confident communicator, able to build strong relationships Own transport essential What's in it for you? Salary of between £35,000 and £40,000 25 days holiday plus bank holidays Employee discount scheme Food for lunches provided Health and well being programme Free onsite parking Be part of a growing and developing business