You will be working in a fast-paced environment, providing excellent customer service via phone and email ensuring all enquiries are dealt with in a prompt and professional manner.You will actively encourage and expand sales through contacting new and existing businesses. You will also be responsible for regular administrative and sales duties to help the business run as smoothly as possible. Your focus will be mainly in the Italian sales territory but also other parts of the UK and Europe.
Responsibilities:
Sales
* Liaising with customers via phone and face to face.
* Quotes
* Processing Customer orders
* Product research and identification
* Customer queries and problem solving
* Sales analysis if required
* Customer upselling
* Development of the UK market
Administrative
* Invoicing
* Scan, photocopy and file appropriate documents as needed
* Manage and book courier and freight forwarder requirements
* Receive calls within a timely professional manner, transferring to the appropriate person via telephone and email
* Resolve courier and freight forwarder issues and raise necessary claims
* Draft, format, and print relevant documents
* Responsible for accuracy of all paperwork and figure work
Additional
* Attend training, workshops, and meetings when requested
* Attending trade shows
* Assist with any special assignments / projects as requested, ensuring confidentiality at all times.
Experience and Skills
Work Experience
Sales experience in a busy, fast paced and dynamic environment
Working in a team
Experience of working with demanding timescales
Knowledge and Skills
Good level of numeracy / literacy.
Must be able to communicate in Italian
Customer and Sales experience
Good IT skills and use of Microsoft suite of packages
Good communication skills
Accuracy and attention to detail
Ability to self-manage and work on own initiative
Experience of dealing with international suppliers
Problem solving skills and the ability to work on a tactical and strategic level
JBRP1_UKTJ