At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Purpose:
The Event Sales Executive will play a critical role in generating new business for Manchester United's event spaces by identifying leads, developing relationships, and converting opportunities into sales. This role requires a strong understanding of the local and regional events market, and a relentless drive to achieve and exceed revenue targets.
The Role:
1. Work as a team to deliver and exceed the annual event sales targets.
2. Capture all enquiries, ensuring information is available for conversion rate reports.
3. Capture all costs and ensure correct charges are applied to maintain profit margins.
Principal Accountabilities:
1. Handle all sales enquiries within the sales guidelines, SOPs, and enquiry handling standards.
2. Communicate effectively with clients throughout the booking process to understand and deliver client requirements, providing advice and support.
3. Maintain a comprehensive understanding of the venue and its capabilities to advise clients on logistical aspects.
4. Support the VIP Experiences and United Events Manager with administrative duties related to prospective events.
5. Conduct site visits and venue show rounds with prospective clients, promoting Old Trafford as a premium event venue.
6. Collaborate with the Event Delivery and Operations teams to ensure smooth handovers and exceptional client service.
7. Maintain knowledge of upcoming events and matches to understand the full business scope.
8. Participate in training and development activities.
9. Assist in collating and acting on feedback reports post-event.
Experience and Skills:
* Understanding of the Conference and Events industry.
* Knowledge of the Greater Manchester and North West commercial events market is highly desirable.
* Proven track record in proactive sales within events, hospitality, or venue-based industries.
* Experience with IT and various software packages including Ungerboeck.
* Excellent interpersonal and communication skills, both written and verbal.
* High standards of personal presentation.
* Creative and strategic thinking to develop events and business opportunities.
* Strong team-building and relationship development skills.
* Ability to manage pressure and work towards targets and deadlines.
* Customer service experience in customer-focused environments.
* Self-motivated with the ability to work independently or in a team.
* Problem-solving skills and initiative.
* Desire to learn and develop a wider skill set.
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