Are you results driven and ready to lead a team that strives for customer service excellence?
If you're an experienced leader who's committed to creating exceptional customer experiences and fostering a passionate team, then this opportunity is tailor-made for you!
We're on the lookout for a dynamic and accomplished Customer Services Manager to head up our dedicated Customer Services team. The Customer Services Manager is an integral role as you will ensure a unified and well-defined approach for teams engaging directly with our customers. It will be your responsibility to establish a clear operational plan that delivers strong team performance within our contact centre and supporting teams. You will oversee day to day operations whilst maintaining vigilant oversight over challenges and opportunities.
Working within a fast-paced environment and inspiring a team of over 40 dedicated individuals, you'll embrace change, collaborating closely with the wider customer experience team to ensure new initiatives and services transition seamlessly into our live customer environment. You'll champion our customers' needs, and harness data and insight to craft impactful departmental improvement strategies for your team.
We need someone who is customer focused, a creative problem solver and a strategic thinker who is passionate about developing a customer centric team and delivering a first-class customer experience.
Please no...