We have an exciting opportunity for a proactive, people focused Human Resource Officer to join our HR Advisory Team.
As a key member of the team, you'll play a vital role in supporting managers and staff in the effective management of attendance, contributing to a high quality, compassionate and efficient HR service across the organisation.
In this role, you'll be the first point of contact for advice on attendance management, working closely with line managers, Occupational Health and the wider HR team. You'll help ensure that policies are applied fairly and consistently, provide confident guidance on attendance processes, and support managers to develop their skills in people management.
Main duties of the job
In this role you will:Provide first line HR advice to managers on sickness absence and support the consistent application of attendance policies.
Assist managers with routine sickness cases, including preparing documentation and attending absence review meetings.
Monitor absence trends, identify patterns, and escalate complex cases to HR Advisors where needed.
Liaise with Occupational Health and support processes such as reasonable adjustments, redeployment and injury allowance.
Maintain accurate HR records and produce absence reports using ESR and digital systems.
Support the coordination of attendance related hearings and contribute to improvement work across the HR Advisory service.
Supervise and delegate tasks to the HR Assistant and participate in managing the ASK HR inbox.This is a fantastic opportunity for someone who enjoys problem solving, building relationships, and working in a fast paced HR environment. You will be trusted to manage sensitive information with professionalism, maintain accurate HR records, and take initiative in driving improvements across the service. If you're passionate about making an impact on staff wellbeing and organisational performance, we'd love to hear from you.
About us
The Christie is one of Europe\'s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job responsibilities
1. Service Delivery
To act as a first point of contact for managers and staff (non-medical) providing HR advice and guidance on absence management Communicates and considers sensitive information from Occupational Health reports at sickness absence meetings using tact and persuasion to ensure that Managers act in accordance with the Management of Attendance Policy.
Escalate unresolved or complex absence queries to the HR Advisor as appropriate. Provide advice and guidance to managers on the management of attendance policy
Support managers with non-complex management of attendance cases.
To work alongside managers to ensure that sickness absence is managed proactively and robustly across the Division to seek to reduce the absence rate of the Division.
To escalate any localised patterns and concerns to the HR Business Partner.
To liaise with and utilise the Occupational Health service to seek expert advice to underpin the effective, fair and proactive resolution of sickness absence cases.
To support managers to draft sensitive and confidential letters to a professional standard regarding management of attendance.
To utilise ESR and other Digital systems to ensure that all relevant HR metrics are captured, analysed and reported upon to aid action and planning.
Coordinates multi-disciplinary Stage 3 Hearings and undertakes project work to improve attendance across Divisions liaising with Managers, Occupational Health and the Engagement team.
Delegate administrative tasks to the HR Assistant where appropriate and with instruction and support.
Signpost staff to access to work and supporting managers with process.
Support managers to identify staff who have met absence triggers and require a stage meeting in line with policy.
Support managers to identify patterns of short-term absence.
Support managers to identify staff that require long term sickness absence reviews in line with the Management of Attendance policy.
Attendance at absence meetings / reviews with managers
Escalate to HR Advisor for attendance at more complex absence reviews
Assist with the production and review of letters and reports
Offer adhoc meetings with managers to discuss overall absence to identify patterns, reasons and overall compliance with the policy.
Provide advice and support to managers on reasonable adjustments
Manage the redeployment process by supporting the manager and staff member including providing advice to both the releasing manager and receiving manager, escalating to the HR Advisor where appropriate.
Advise on and manage the injury allowance process ensuring managers are aware of the process, the correct information is obtained, outcomes to employees are provided and the payroll is actioned by liaising with Workforce Systems Team.
Take in the rota to respond to queries in the ASK HR inbox, ensuring that all emails are responded to in a timely manner and documents are filed electronically in the correct place and appropriately named.
To be responsible for maintaining effective office systems and procedures, making maximum use of technology and updating information and process logs as appropriate.
Ensure all computerised personal staff records are managed and maintained and archived, where appropriate, in line with Trust policies and to assist with the safe handling of staff information.
To organise and prioritise own workload daily to ensure that time deadlines are met, and that urgent work is accommodated.
To undertake any personal training and development necessary to fulfil the requirements of the post.
To maintain strict confidentiality in all aspects of the work, complying with policies and procedures on the safeguarding of personally identifiable information.
Requirement to use VDU for the majority of the working day.
Responsibility for maintaining stock levels of office supplies, reordering from the approved supplier when necessary. Responsibility for ordering IT and other equipment from the approved point/supplier on an ad hoc basis.
Oversight of the invoicing and payment of suppliers/services via the Integra system.
Reporting Provide adhoc absence reports as requested by the HR Advisors and Managers.
To ensure that confidential record keeping systems are maintained to provide accurate and timely provision of management information in line with GDPR.
Training and Development Support the HR Advisors with the development and delivery of HR training to managers and staff on management of attendance.
Research, Development and Audit Where necessary undertake audits on absence management
To keep working practices under constant review to improve efficiency and effectiveness and be involved in new developments to redesign and modernise processes.
Carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
Person Specification
Qualifications
* Educated to NVQ level 4 or equivalent experience.
* Working towards CIPD.
Experience
* Experience of working with Microsoft Office and management information systems.
* Previous NHS HR experience in an administrative role.
* Delivering training.
Skills
* Ability to resolve queries in accordance with defined policies and procedures.
* Ability to work individually and to contribute as part of the wider HR team.
* Ability to adopt communication styles appropriate to a range of staff groups.
* Ability to operate discreetly and maintain confidentiality at all times.
Knowledge
* Demonstratable understanding of HR policies and procedures particularly related to management of attendance.
* Basic understanding of running reports.
* Understanding of current legislation, e.g. The Equality Act 2010.
* Knowledge of NHS employment terms & conditions.
* An awareness of the national NHS agenda and the Human Resource contribution.
Values
* Ability to demonstrate the organisational values and behaviours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,392 to £31,157 a yearper annum pro rata
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