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JOB TITLE: Catering Manager
REPORTS TO: Regional Operations Manager
RESPONSIBLE FOR: Catering Team Members
Job Purpose
The Catering Manager is responsible for the efficient day-to-day management of the kitchen. Leadership and team participation are essential to provide a quality catering service to our children, young people, and staff.
Main Duties And Responsibilities
Service Delivery
* Execute skilled cooking activities and innovation connected to the full range of menu provisions, for example, preparation of menus, portion control, plating presentation, special dietary meals, including the texture modification of food for special diets (IDDSI), theme days/events and function catering where appropriate.
* Organise and supervise all aspects of food service, including service points and the transportation of meals, if required.
* The role includes the overall management of dining centre kitchens as well as the production kitchen.
* Follow EA policies and procedures for safe cooking and food service to meet current standards of food safety legislation.
* Ensure you are aware of all allergen and special dietary requirements and that the Allergen Matrix is always up to date.
* Make sure that food temperatures are recorded and complete records as required.
* Manage deliveries, ordering, storage, and stock-take to ensure food safety and minimum wastage.
* Ensure the safe operation of kitchen equipment and report any equipment defects.
* Report any incident of fire, loss, damage, unfit food, or signs of pest infestation, e.g., mice, etc.
* Secure premises as required.
* Actively promote the catering service through parents, principals, pupils and customers to increase the uptake of meals and including theme days and events.
* Establish effective communication links with the school on all aspects of service delivery.
* Investigate and report local-level customer complaints to the Regional Operations Manager.
* Manage internal risk assessments, including the Fire Risk Assessment.
* Develop a friendly and helpful atmosphere and professionally handle any feedback, including complaints.
* Other duties assigned by the Regional Operations Manager from time to time to ensure the smooth running of the kitchen.
People Management
* Efficient management of the teams, ensuring we deliver a high-quality service.
* Supervise and direct employees, including allocating duties and work rotas. Where employed at a transporting kitchen, duties also incorporate the Catering Assistants' work routine and the dining centres' operational issues, including regular visits to dining centres.
* Participate in implementing policies relating to staff issues, e.g., disciplinary and grievance, managing attendance, monitoring absence levels, and undertaking Return to Work Interviews.
* Take part in the interviewing and selection of staff as required within your catering unit and support investigations as part of the grievance and disciplinary process where needed.
* Induct all new staff, including relief staff, as per the Induction Checklist and monitor them during probation; report issues to the Regional Operations Manager.
* Carry out all relevant training as detailed by the Regional Operations Manager, including annual refresher training and maintain training records.
* Ensure effective communication at all levels through regular staff meetings.
* Manage staff performance, complete appraisals for catering staff, and set appropriate targets.
Financial
* Monitor the unit's financial performance, maintain costs within pre-budgeted targets, and assist in implementing financial procedures within the catering service.
* Complete clerical duties, e.g., bookwork, ordering of goods, and accident reporting, associated with the efficient running of the kitchen.
* Handle cash transactions and ensure accurate cash handling procedures are followed according to EA procedures.
* Responsible for managing all resources, including food, labour, overheads, and equipment and ensuring correct financial procedures are followed.
General Responsibilities
* All duties will be carried out to comply with Acts of Parliament, statutory legislation and regulations, and other legal requirements; HACCP, COSHH, and Natasha's Law adherence.
* Perform administration as required.
* Maintain personal hygiene and appearance; ensure staff adhere to the EA uniform code.
* Attend training sessions and team meetings, including during school closure periods.
* Promote and adhere to the values and ethos of the Education Authority and present an image conducive to good customer relations.
* Follow EA staff code of conduct at all times.
This job description will be subject to review in light of changing circumstances and provides guidelines within which the individual works. Other duties of a similar nature may be assigned from time to time. In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and dignity at work at all times.
Applicant Guidance and Equal Opportunities
To view the applicant guidance notes, please click here. The Education Authority is an Equal Opportunities Employer.
Notes to Job Applicants
* You must demonstrate how you meet the essential and desirable criteria on your application; failure to do so may affect shortlisting.
* The Selection Panel reserves the right to shortlist only those applicants who best meet the criteria.
* Disclosures of criminal background may be required for posts involving regulated activity; costs may be borne by the applicant where applicable.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Education Administration Programs
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