1. Customer Service Manager for one-of-a kind Global Business.
2. Great salary, bonus and West End Location.
About Our Client
The client is a global enterprise introducing a one of a kind business venture to the UK market. With a presence across multiple continents, they champion a customer first approach and aim to change lives.
Job Description
As Customer Service Manager, you will;
3. Develop and implement strategies to enhance customer satisfaction.
4. Monitor and evaluate service levels, ensuring adherence to company standards.
5. Handle escalated customer concerns and resolve them effectively.
6. Collaborate with other departments to streamline customer-related processes.
7. Prepare regular reports on customer service performance and improvement areas.
8. Train and mentor team members, fostering a culture of continuous improvement.
9. Stay updated on industry trends and best practices to maintain a competitive edge.
The Successful Applicant
A successful Customer Service Manager should have:
10. Proven experience in a customer service leadership role within a fast paced industry.
11. Strong organisational and problem-solving skills.
12. Ability to manage and motivate a team effectively.
13. Excellent communication and interpersonal abilities.
14. Proficiency in analysing data and preparing performance reports.
15. Knowledge of customer service software and tools.
16. A proactive attitude with a focus on delivering results.
What's on Offer
17. Competitive salary of approximately £40,000-£55,000 per annum.
18. Performance-based bonus opportunities.
19. Generous holiday allowance to support work-life balance.
20. A permanent position with an organisation like no other.
21. Opportunities for professional development and career growth.
If you are passionate about leading a customer service team and ensuring client satisfaction, this could be the ideal role for you. Apply today to take the next step in your career!