The Quality Manager will be responsible for ensuring all works, maintenance, materials, designs, documentation and supply chain activities comply with the Contract, TfL standards, Applicable Law, and Good Industry Practice.
They will lead quality assurance, quality control, documentation, audits, and compliance for the entire contract scope.
Responsibilities
1. Quality Management System Leadership
Maintain and implement a Contract-specific Quality Plan aligned with:
ISO 9001
TfL Quality Requirements
Contract Schedule 10 obligations
Ensure all quality processes (design, manufacture, installation, testing, maintenance) are in place, controlled, and auditable.
2. Design Assurance & Documentation Control
Ensure compliance with design approval, verification, validation, and assurance requirements.
Review and approve technical documentation, test certificates, maintenance records, and compliance evidence.
Manage configuration control and documentation changes throughout the contract lifecycle.
3. Audit & Assurance
Lead internal audits, supplier audits, and subcontractor quality audits .
Prepare for and support TfL audits, inspections, and quality reviews.
Track non-conformances (NCRs), corrective actions, preventive actions, and closure.
Maintain audit trails and compliance evidence for contractual inspection rights (Clause 41).
4. Installation & Maintenance Quality Control
Ensure all works comply with:
Contract specifications
Technical standards
Safety-critical requirements
Approved RAMS and method statements
Perform field quality inspections and acceptance checks.
Verify material compliance, workmanship quality, and traceability.
Ensure defects are managed under contractual warranty and defect remediation procedures.
5. Supplier & Subcontractor Quality Management
Assess and approve subcontractors from a quality perspective.
Ensure suppliers comply with:
Contract requirements
Applicable Laws
TfL supply chain standards
Oversee incoming inspection, FAT/SAT quality checks, and certification.
6. Performance, Reporting & Data Integrity
Maintain performance data in line with contractual KPIs.
Ensure accurate and timely reporting of compliance, performance, and quality metrics.
Support continuous improvement obligations (Contract imposes yearly improvement targets).
7. Risk Management
Identify quality risks and implement mitigation strategies.
Participate in risk reviews and ensure quality impacts are captured.
Support safety and environmental teams where quality interfaces with HSE.
8. Compliance Management
Ensure full compliance with:
Contract
TfL engineering standards
ISO 9001 QMS
Applicable regulatory requirements
Maintain a master document library and ensure traceable, controlled records for:
Materials
Workmanship
Inspections
Maintenance
Testing
Assurance submissions
Experience & Qualifications - Required Qualifications
ISO 9001 Lead Auditor (essential)
Degree or diploma in engineering / quality management (preferred)
Chartered Quality Professional (CQI) is a bonus
Experience
Minimum 5+ years Quality Management experience in:
Rail
Infrastructure
Mechanical/Electrical systems
Construction or asset maintenance
Strong understanding of:
Assurance frameworks
Technical documentation
Rail or transport quality governance
Experience with TfL or UK infrastructure clients is a major benefit.
Skills
Strong auditing and compliance ability
Excellent documentation control & reporting
Ability to lead suppliers and subcontractors on quality compliance
Strong communication with technical and non-technical stakeholders
What can we offer you?
Strong Remuneration Package
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme
A culture which encourages innovative ideas and appreciates our talent is the key to our success
Apply today to join us and build what's next!.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .
TPBN1_UKTJ