Job summary
An exciting opportunity has arisen within the Corporate HR team at North West Ambulance Service for a HR Administrator. This is full-time fixed term role (37.5 hours per week) and is based at Trust HQ at Ladybridge Hall, Bolton with the option of an agile working approach which includes a mix of home and office working.
Is this role for me?
If you consider yourself to be friendly, approachable, resourceful and driven to make a difference to people, then this role might be just what you are looking for.
The post holder will provide a comprehensive and high-quality administrative support service to the Corporate HR Team. You will work in partnership to provide administrative support and coordination on a range of HR projects and initiatives.
The post holder will support the job evaluation function within HR Corporate Services by being the point of contact for staff and managers, providing proactive, comprehensive and professional guidance and advice.
Main duties of the job
The ideal candidate will be experienced in providing administrative support within a complex organisation. Key responsibilities include:
Acting as the first point of contact for HR queries to the Corporate HR team.
Supporting the organisation and delivery of job evaluation panels.
Communicating and engaging effectively with staff across the organisation.
Aiding the delivery of a range of Corporate HR projects and activities.
Maintaining HR documents on the intranet
Responding to queries to the Corporate HR mailbox or signposting staff and managers.
We're looking for an enthusiastic individual who has:
Level 3 qualification in Business Administration or equivalent experience.
Confident working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).
An interest in working within HR and the People Directorate.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
16 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
Job locations
Ladybridge Hall
Bolton
BL1 5DD
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Person Specification
Skills / competencies
Essential
* Excellent computer and IT skills to enable the production of reports and spreadsheets
* Good verbal, written and interpersonal skills with the ability to establish rapport with people at all levels and to enable effective communication with senior staff
* Demonstrates initiative, self-motivation, and ability to problem solve
* Able to work without close supervision
* Understands the importance of and ability to maintain confidentiality and deal with situations in a sensitive and compassionate manner
* Possess a positive and flexible attitude to working under pressure within a busy environment
* Ability to organise and manage a busy workload to meet deadlines, prioritise and have good attention to detail
Qualification and knowledge
Essential
* Level 3 qualification in Business Administration or willingness to work towards
* Confident working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Knowledge of or willingness to acquire knowledge of NHS Agenda for Change Terms and Conditions of Employment
Experience
Essential
* Providing comprehensive administrative support within a complex organisation
* Use of databases to input, maintain and report on information
* Delivering high standards of customer service
* Formal minute taking at meetings
Values and behaviours
Essential
* Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptabl
* Being at our best - professional and adaptable and takes pride in work
* Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Skills / competencies
Essential
* Excellent computer and IT skills to enable the production of reports and spreadsheets
* Good verbal, written and interpersonal skills with the ability to establish rapport with people at all levels and to enable effective communication with senior staff
* Demonstrates initiative, self-motivation, and ability to problem solve
* Able to work without close supervision
* Understands the importance of and ability to maintain confidentiality and deal with situations in a sensitive and compassionate manner
* Possess a positive and flexible attitude to working under pressure within a busy environment
* Ability to organise and manage a busy workload to meet deadlines, prioritise and have good attention to detail
Qualification and knowledge
Essential
* Level 3 qualification in Business Administration or willingness to work towards
* Confident working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Knowledge of or willingness to acquire knowledge of NHS Agenda for Change Terms and Conditions of Employment
Experience
Essential
* Providing comprehensive administrative support within a complex organisation
* Use of databases to input, maintain and report on information
* Delivering high standards of customer service
* Formal minute taking at meetings
Values and behaviours
Essential
* Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptabl
* Being at our best - professional and adaptable and takes pride in work
* Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Ladybridge Hall
Bolton
BL1 5DD
Employer's website
(Opens in a new tab)
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Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Ladybridge Hall
Bolton
BL1 5DD
Employer's website
(Opens in a new tab)
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