Our Client Our client is a leading manufacturer, supplier, and installer of premium aluminium and uPVC windows, doors (including bifolds, sliding doors, and residential doors), and glazed extensions for both residential and commercial sectors across London and the South East. With a focus on high-quality products, professional installation, and outstanding customer satisfaction, we are committed to providing a seamless experience from initial consultation through to aftercare. Role Overview The Customer Service Manager will be a critical leadership role responsible for ensuring the delivery of exceptional customer service across all stages of the customer journey, from pre-sale inquiries and order management through to installation and aftercare/warranty claims. This role requires a dynamic and experienced professional with a passion for driving customer loyalty, resolving complex issues, and leading a high-performing service team in the glazing or construction industry. Key Responsibilities Team Leadership and Management: * Lead, mentor, and motivate the Customer Service and Aftercare team, setting clear performance goals and conducting regular appraisals. * Develop and deliver comprehensive training programs on product knowledge, system processes, and best-practice customer communication. * Manage team scheduling, workflow, and resource allocation to ensure prompt and efficient service delivery. Customer Experience...