Part‑time Customer Services Manager (20+ hrs per week, Mon – Fri or selected days)
This position sits at the heart of our growing global organisation; you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resources to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:
* Managing anything and everything on site.
* Rising to every challenge and solving problems.
* Giving tours to prospective customers.
* Upselling to existing customers.
* Looking after our customers so well that each becomes a brand ambassador.
Compensation
Compensation will include bonus, commission and benefits, up to £19,000 based on a 20‑hour working week.
What We Can Do For You
* A fun, challenging and rewarding career.
* Great induction training and excellent ongoing learning and development.
* Fantastic promotion prospects.
* Generous, achievable incentives and sociable hours.
* Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.
About You
Ideally, you’ll have some experience of delivering against targets when leading a small, close‑knit team. You may have run a flexible workspace centre before, or a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.
* Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
* Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
* Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.
Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. Your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.
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