Role Overview
Bureau Manager – Tesco Travel Money North Shields. Location: North Shields. Hours: 37.5 hours per week. Salary: £29,367 per annum. Contract: Permanent.
Responsibilities
* Lead and support the team to deliver excellence.
* Work toward KPIs and deliver on targets.
* Review data to drive performance and continuous improvement.
* Ensure compliance metrics are met, internal audits are passed, and business standard operating procedures are followed.
* Process foreign exchange transactions and online orders accurately.
* Provide expert advice on products and services.
* Follow company processes and maintain attention to detail.
Qualifications
* Passionate people leader who leads from the front and brings out the best in the team.
* Excellent communicator with an eye for detail.
* Experience driving and delivering revenue, performance and excellence.
* Retail‑based background with a passion for customer service and a positive can‑do attitude.
Benefits
* Optional benefits including Private Medical, Dental, Critical Illness Insurance and discounted health checks at preferential rates.
* Wellbeing support programmes for physical, mental and financial wellness.
* Flexible shift patterns with voluntary overtime during busy seasons.
* 25 days holiday plus bank holidays, pro‑rated.
* Monthly bonus for hitting targets.
* Pension plan with Scottish Widows.
* Career development through training, learning pathways and internal opportunities.
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