Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for a Site Manager to join us at Glendurgan to take care of the daily operations here.
Salary: £13.74 per hour
Contract: Permanent
Hours/ working pattern: Part-time, 30 hours per week
Interview date: 6th February 2026
What it's like to work here
Reporting to the Site Manager, you'll be part of a team of 5 working at Glendurgan Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached.
What you'll be doing
You'll be accountable for the day-to-day management and visitor operations for Glendurgan. You'll contribute to creating a positive, inclusive, collaborative work environment focused on delivering the Trust’s strategy. You'll work closely with the operations manager, the Heart of Cornwall property leadership team and regional specialist delivery teams, and you’ll lead staff and volunteers to deliver excellent visitor service. You'll have responsibility for key performance indicators (KPIs) across visitor experience, volunteering and staff satisfaction for your property.
You’ll be managing the welcome and service team and visitor experience officer.
You'll carry out regular duty management according to agreed rotas and will be prepared to get stuck into whatever areas are needed to ensure the smooth running of your property.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Regular weekend working and working during school holidays are a requirement of this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
1. experience working in settings such as historic properties, visitor attractions, or similar environments
2. previous experience in supervising, coaching, or training staff and/or volunteers
3. proven ability to manage operational and project budgets, including income generation and cost control
4. understanding of compliance requirements and experience in assessing and managing risks, including Health & Safety
5. strong verbal and written communication skills, with the ability to engage effectively with diverse groups including staff, volunteers, visitors, and stakeholders
Additional criteria for all other applicants. We'd love to hear from you if you’re:
6. experienced in the practical aspects of managing a house and garden site
7. proactive and focused on solutions, mindful of the operational needs of a site
8. highly organised and skilled at planning, with a good eye for detail
9. adept at working to multiple deadlines and managing your own workload
10. a skilled communicator who can forge strong relationships, both externally and internally
11. a problem-solver, able to work on your own initiative
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places