Overview
* Selling high end art to Interior Designers and buyers in the UK and US. (B2B Office based- not store)
* 4 day week (Fridays off!)
* Salary £30k + Commission
* Opportunity to travel to the US for 2 weeks a year!
* Looking for a consultative sales executive, locally based with some previous sales experience in B2B / B2C
* Interest in Art / Creative a plus- Not essential! (Training provided)
* Will be UK hours to start 9-5 ish but view to doing US hours in the future (11-9pm)
Job Specification
A Client Success Manager is responsible for driving revenue growth across an established portfolio of house accounts while delivering an exceptional client experience. This role blends relationship management, commercial focus and operational excellence to ensure clients receive a seamless, high‑quality service from first enquiry through to post‑delivery follow‑up.
Key Responsibilities
* Build and maintain strong relationships across a portfolio of house accounts, identifying opportunities to grow revenue and deepen engagement.
* Act as the primary point of contact for all client enquiries, aiming for first‑contact resolution and consistently high service standards.
* Manage the full client journey, including:
o Responding promptly and professionally to all enquiries.
o Coordinating deposits, balance payments and ensuring timely communication with the Accounts Team.
o Managing shipping updates, tracking information and proactive follow‑ups.
o Resolving any issues with a solutions‑focused, client‑centric approach.
o Chasing outstanding quotes via email and phone.
o Use approved sales techniques to maximise meaningful touchpoints with new and existing clients.
o Maintain accurate client information, notes and activity logs within the CRM system.
o Share market and industry insights internally and externally through approved channels.
o Provide structured client feedback to support continuous improvement across the business.
o Contribute to team knowledge‑sharing and uphold a high standard of professional brand representation at all times.
o Create additional service‑enhancing touchpoints, such as handwritten notes to accompany client orders.
o Support preparation for trade shows and rep runs and attend domestic and international trade shows as required.
o Manage Client Success projects assigned by the Head of Client Success, ensuring timely and high‑quality delivery.
o Produce reports to support departmental objectives and track performance against KPIs and SLAs.
Additional Information
* This role may evolve over time and additional responsibilities may be assigned in line with business needs and departmental objectives.
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