1. Immediate start
2. Looking for a inteirm position?
About Our Client
This role is with a small-sized organisation operating within the business services sector. The company is known for its professional environment and commitment to providing exceptional support to both clients and team members.
Job Description
3. Manage the daily activities of the customer service team to meet performance targets.
4. Oversee and resolve escalated customer queries in a timely manner.
5. Monitor and report on team performance to ensure consistent service quality.
6. Develop and implement customer service policies and procedures.
7. Provide training and support to team members to enhance their skills.
8. Collaborate with other departments to improve customer experience.
9. Ensure compliance with company standards and regulations.
10. Maintain accurate records of customer interactions and feedback.
The Successful Applicant
A successful Temporary Customer Service Manager should have:
11. Previous experience in a customer service management role, preferably in business services.
12. Strong problem-solving and decision-making abilities.
13. Proficiency in using customer relationship management (CRM) software.
14. Excellent communication and interpersonal skills.
15. A proven ability to lead and motivate a team effectively.
16. Strong organisational skills with attention to detail.
What's on Offer
17. An hourly rate of £20.70 to £25.30, depending on experience.
18. Flexible working hours as part of a temporary contract.
19. A professional and supportive work environment.
20. Opportunities to gain valuable experience within the business services industry.
If you are ready to take on this exciting opportunity as a Temporary Customer Service Manager, we encourage you to apply today.