Location: Windsor
Position: Full-Time
Reports to: Store Manager
ABOUT THE ROLE
We are seeking a confident, customer-focused Sales Executive to join our prestigious Windsor showroom, representing one of the world’s most iconic luxury brands: Rolex. This role is ideal for someone who thrives in a refined retail environment, delivers exceptional service and builds meaningful relationships with clients.
Experience in watches or jewellery is not essential, what matters most is your ability to create memorable customer experiences. Backgrounds in luxury retail, premium hospitality or high-end client service are highly advantageous.
WHY JOIN US? - THE BENEFITS OF BEING PART OF AN EMPLOYEE OWNERSHIP TRUST (EOT)
As an employee-owned business, every team member plays a meaningful role in our success. Joining us means:
* A genuine voice in the future of the company Your ideas, contributions and feedback directly influence how we grow.
* A share in the rewards When the business performs well, employees benefit through profit-sharing distributions.
* Long term stability and security The EOT structure protects the company’s independence and ensures decisions are made with employees’ best interests at heart.
* A supportive, people-first culture Collaboration, respect and personal development sit at the core of how we work.
Being part of an EOT means you’re not just an employee, you’re an owner and your success is our success.
KEY RESPONSIBILITIES
Customer Experience & Sales
* Deliver an exceptional, personalised experience to every client, ensuring they feel welcomed, valued and understood.
* Build rapport through genuine conversation, active listening and thoughtful discovery questions.
* Guide clients through the Rolex collection with confidence, sharing brand heritage, craftsmanship and product features.
* Support clients in selecting the right timepiece based on their lifestyle, preferences and aspirations.
Client Relationship Management
* Capture and maintain accurate client information to support long-term relationship building.
* Follow up with clients in a timely, personalised manner to nurture ongoing interest and loyalty.
* Contribute to the creation of a warm, welcoming environment that encourages repeat visits and referrals.
Store Standards & Operations
* Uphold immaculate presentation of the showroom, displays and product and areas.
* Handle products with care, precision and respect for brand standards.
* Support daily store operations, including stock handling, security procedures and administrative tasks.
* Work collaboratively with the team to achieve store targets and deliver a seamless customer journey.
SKILLS & EXPERIENCE
Essential
* Outstanding customer service skills with a natural ability to connect with people.
* Confident communicator with excellent interpersonal skills.
* Professional, polished and composed under pressure.
* Strong attention to detail and pride in delivering high standards.
* A genuine passion for luxury service and creating memorable experiences.
Desirable
* Experience in luxury retail, premium hospitality or a high-end client-facing environment.
* An interest in watches, jewellery or luxury goods.
* Previous experience working with discerning clientele.
PERSONAL ATTRIBUTES
* Warm, engaging and approachable.
* Curious and eager to learn about the Rolex brand and its products.
* Team-oriented with a positive, proactive attitude.
* Trustworthy, discreet and committed to maintaining confidentiality.
* Motivated to exceed expectations and deliver excellence.
* Whether you’re experienced in luxury retail or new to the industry, we provide the training and support you need to thrive.