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Customer service manager

Newry
Permanent
B&M Retail
Customer service manager
Posted: 22h ago
Offer description

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UKs fastest-growing retailers, and take your career to the next level. We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Damolly Retail Park store, in Armagh. Youll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. What you'll be doing: Lead and motivate the front-end team to deliver polite, prompt, and friendly service Be a visible, approachable leader for customers and colleagues Coach team members to build their skills and service confidence Oversee stock and cash control procedures, ensuring security and compliance Support a great store culture and contribute to a positive workplace What we're looking for: Experience managing teams in retail or hospitality Strong numeracy and problem-solving skills A flexible, hands-on attitude with great people skills Passion for retail and delivering exceptional customer service Why B&M? With over 780 stores and more on the way, this is a fantastic time to join us. We offer: Clear progression paths and development opportunities On-the-job training and support 10% staff discount (with double discount events!) Access to a colleague benefits portal Wellbeing support through our Employee Assistance Programme A stable, permanent contract Ready to grow with us? Apply now and be part of the B&M journey. B&M is an equal opportunity employer committed to creating an inclusive environment for all.

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