Our Inbound Customer Service Sales Executives are responsiblefor managing inbound customer queries serving the heating oil market from both existing and newcustomers. Providing first class customer service and using this to convert quotes into orders placed!
Why NWF Fuels ?
Competitive salary plus commission opportunity
Monday to Friday
33 days holiday including bank holidays with t he option to buy more
Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
Extensive progression opportunities across the wider group that has 2 other businesses
Incentive and company days out
Extensive training opportunities with funded accredited courses
Medicash
Long service awards
The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
Manage inbound customer calls with confident negotiation skills, always providing first class customer service
Resolve customer queries by liaising cross departmentally and keeping customers updated throughout
Converting customers queries into quotes and sales
Recording all customer data accurately in the CRM
What will you bring?
Telephony experience and comfortable working with KPIs
A positive, upbeat and friendly telephone manner
Effective communication and listening skills
Resilient attitude comfortable in a busy environment
Attentive to detail and computer literate with the ability to learn new systems
Who are NWF Fuels ?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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