Company Overview
Montcalm Collection is a portfolio of luxury and lifestyle hotels in London, offering a seamless blend of the citys heritage and contemporary sophistication. From the creativity of Montcalm East, Autograph Collection, to the heritage of Montcalm Royal London House and Montcalm Brewery, and the boutique refinement of Montcalm Mayfair, Montcalm Townhouses, and the wellbeing-focused Inhabit Hotels (B-Corp certified, members of Design Hotels), each property reflects its unique location and ethos.
Our commitment to Sensitive Luxury is underpinned by the brand pillars of Belonging, Wellbeing, Changemaking, Sensitivity, and Sustainability, ensuring every experience is both meaningful and memorable.
Role Purpose
The Head of People & Culture is a critical leadership role, responsible for shaping and delivering Montcalm Collections people strategy while ensuring operational and financial efficiency. This role balances the cultural stewardship of our brand with the commercial responsibility of managing HR budgets, payroll, workforce planning, and HR KPIs.
You will also act as a guardian of Montcalms employer brand and reputation, ensuring the Collection is recognised internally and externally as a leading employer in luxury hospitality.
Key Responsibilities
Strategic People Leadership
Develop and deliver a comprehensive people strategy aligned to Montcalms commercial objectives and brand values.
Partner with senior leadership to ensure People & Culture initiatives directly support business growth and guest service excellence.
Financial Accountability & KPIs
Prepare and manage the annual HR budget across the Collection, ensuring cost control and alignment with financial targets.
Oversee payroll management (internal and outsourced), ensuring accuracy, compliance, and timely payment.
Lead salary reviews, increases, and banding structures, balancing competitiveness with budget responsibility.
Prepare and maintain manning guides per property, optimising workforce deployment against revenue forecasts.
Monitor and report on HR KPIs, including labour cost %, turnover, retention, absenteeism, training hours, engagement, and recruitment efficiency.
Provide monthly HR performance reports and analysis to senior leadership, highlighting risks and opportunities.
Talent & Recruitment
Lead recruitment initiatives to attract top-tier talent into the Collection.
Ensure structured onboarding and succession planning processes are in place.
Employee Engagement & Culture
Champion initiatives that promote employee wellbeing, belonging, diversity, and inclusion.
Design recognition and reward programmes that drive motivation and loyalty.
Oversee internal communications to ensure consistency, transparency, and engagement.
Employee Relations & Compliance
Ensure all ER processes are handled fairly, consistently, and in line with ACAS Codes and UK law.
Provide ER trend reports and maintain up-to-date legal compliance across policies and practices.
Learning & Development
Collaborate with the L&D Manager to design impactful programmes that build leadership and service excellence.
Leverage Marriott/Design Hotels learning resources where relevant.
Change Management & Innovation
Lead the organisation through transformation and change, ensuring clear communication and minimal disruption.
Drive innovation in HR processes, technology, and systems.
Employer Branding & Reputation Management
Build Montcalm Collections reputation as an employer of choice in the luxury hospitality sector.
Partner with Marketing & PR to align employer brand with overall corporate branding and guest-facing messaging.
Manage Montcalms presence on recruitment platforms, careers websites, and social channels.
Promote employee success stories, career pathways, and company culture internally and externally.
Monitor and manage employer reputation on review platforms (e.g., Glassdoor, Indeed), ensuring feedback informs HR strategy.
Key Skills & Experience
Senior HR leadership experience within luxury hospitality .
Expertise in employer branding, recruitment marketing, and reputation management.
Strong financial acumen with experience managing HR budgets, payroll, and KPIs.
Knowledge of UK employment law, ACAS codes, and HR best practice.
Proven track record in culture transformation, engagement, and talent development.
Excellent leadership, communication, and influencing skills at all levels.
Personal Attributes
Strategic yet hands-on, with a balance of cultural and commercial focus.
Approachable, professional, and resilient under pressure.
Passionate about people, culture, and creating a workplace where colleagues thrive.
Inspirational leader, aligned with Montcalms brand pillars of Belonging, Wellbeing, Changemaking, Sensitivity, and Sustainability .
Benefits
Competitive salary
A supportive, empowering team environment
Benefits platform with various discounts
Wellbeing support, workshops and advice
28 holidays including eight bank holidays, with more holidays after two-year service
Cash-back health benefits, including optical, dental, chiropractor and physio services
Discounted gym membership
Access to Wellbeing platform and sessions, including EAP
Awards and Recognition Programme
Annual parties
Regular and ongoing training and development, including leadership workshops
Pension scheme
Birthday Day Off
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
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