3 day a week hybrid remote role - with 1 day at home.
Salary - £25,500 (£42,500 FTE)
Job Purpose
The Head of People Services will shape and deliver the organisation's People Strategy, ensuring a positive culture where staff feel valued and engaged. This role provides strategic HR leadership, ensures compliance with employment law, and supports managers in embedding organisational values and best practice across all people-related processes.
Reporting Lines and Key Relationships
Reports to: - CEO
Key Responsibilities and Accountabilities
Strategic Leadership
· Work with the CEO to develop and implement a People Strategy that fosters a culture of engagement, professionalism, and low staff turnover.
· Advise the CEO on salary and benefits reviews, benchmarking, and workforce planning within budgetary constraints.
· Produce reports for the CEO and Trustees on key people metrics, including training uptake, sickness, recruitment, and workforce trends.
HR Policy & Compliance
· Develop and maintain effective HR policies and procedures aligned with organisational aims and legal requirements.
· Ensure the Employee Handbook and Talkback policies are regularly updated and communicated.
· Manage organisational change processes, ensuring compliance with employment law and best practice.
Training & Development
· Oversee the training framework and mandatory training programme, ensuring managers take responsibility for staff compliance.
· Evaluate training effectiveness and report outcomes to leadership.
Employee Relations & Management
· Lead on HR employee management meetings, including investigations and complex casework.
· Provide expert guidance to the Leadership Team, Senior Managers, and line managers on all People matters.
· Ensure line managers apply consistent and fair practices in managing staff.
Recruitment & Selection
· Support professional and inclusive recruitment processes, ensuring adjustments for candidates where needed.
· Participate in recruitment interviews and advise on best practice.
· Lead on Volunteer recruitment providing support to managers with volunteer screening, interviews and onboarding. Drafting volunteer role profiles, placing and managing adverts on recruitment sites.
Stakeholder Engagement
· Regularly meet with line managers to address employee-related matters early and prevent escalation.
· Embed organisational values in behaviours and interactions across all teams.
Personal Attributes
Experience, skills and qualifications
· Minimum CIPD Level 5 qualification (essential); Level 7 desirable.
· Significant experience in HR leadership and strategic people management.
· Strong knowledge of employment law, HR best practice, and organisational change management.
· Proven ability to develop HR policies and lead cultural change initiatives.
· Excellent communication, influencing, and relationship-building skills.
· Proficiency in HR systems and data reporting.
Attitudes
· An unwavering belief in inclusion and commitment to Talkback's vision and mission
· Effective team player with a "can do" attitude but also able to work effectively alone
· Ability to give and receive feedback constructively and fully participate in support and supervision
· Willingness to learn new skills and adapt HR systems as needed, as Talkback develops.
· To be an active member of the team and promote the Talkback culture both internally and externally
Other
· Eligible to work in the UK
· Satisfactory enhanced DBS check
· Full UK driving licence and access to private means of transport which can be used for work purposes
This job description is intended to be an indication of the scope of the role, over time the role will evolve with changing requirement and technical advances. In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
Job Types: Part-time, Permanent
Pay: Up to £42,500.00 per year
Expected hours: 22.5 per week
Benefits:
* Bereavement leave
* Company pension
* Health & wellbeing programme
* Life insurance
* Work from home
Application question(s):
* Do you have a HR Qualification or Degree?
Experience:
* Human resources: 5 years (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Amersham HP6 5AH