Job Title: Business Development Executive
Location: Exeter (Hybrid)
Reporting to: Sales Manager (Verification)
About the Role
The Business Development Executive is responsible for driving new business growth and supporting clients to adopt and maximise our verification services. Operating within a high performing sales environment, the role manages a mix of marketing-generated leads, referrals, and self-generated opportunities.
The role requires strong prospecting ability, excellent communication skills, and a proactive approach to managing relationships across the full sales lifecycle—from first contact through to onboarding, activation, and ongoing usage. This is a fast-paced commercial role with clear KPIs, a strong focus on quality, and a direct link between performance and earnings.
Key Responsibilities
New Business Development
• Respond to and qualify a high volume of inbound enquiries, marketing-generated leads, and referrals
• Progress leads quickly and effectively through the sales process
• Follow up marketing leads to understand compliance and verification requirements
• Identify gaps, risks, and challenges our solutions can support
• Research organisations’ compliance obligations to uncover new opportunities
• Re-engage lapsed or low-activity clients
• Identify and engage key decision-makers to build pipeline
Sales Process & Pipeline Management
• Maintain a structured, high-quality sales pipeline
• Ensure accurate forecasting, timely follow-up, and clear activity tracking
• Engage with warm, cool, and self-sourced leads
• Move opportunities efficiently through the sales cycle
• Prepare and deliver tailored virtual and face-to-face demonstrations
• Clearly communicate the value of verification solutions
• Negotiate pricing and contract terms to close sales
Client Onboarding & Activation
• Manage new client accounts during onboarding
• Ensure services are implemented smoothly
• Support customers to begin processing checks successfully
• Monitor early activity and adoption
• Identify and remove barriers to usage
• Provide guidance on system features and best practice
Account Growth & Client Development
• Identify upsell opportunities across the uCheck and TrustID portfolio
• Maintain strong client relationships to support retention
• Resolve queries and enhance the customer experience
• Use client feedback and market insights to recommend solutions
Collaboration & Ways of Working
• Work closely with Sales, Marketing, Client Services, and Compliance
• Support shared goals and coordinated client experiences
• Contribute to team discussions and knowledge sharing
• Participate in continuous improvement initiatives
Essential Skills & Experience
• Proven B2B sales experience with a strong track record
• Confident in outbound sales and opportunity conversion
• Experience using CRM systems
• Strong communication and presentation skills
• Comfortable delivering virtual and in-person demos
• Excellent time management and organisation
• Skilled in objection handling and negotiation
• High accuracy in data entry and follow-up
• Able to thrive in a fast-paced environment
Personal Attributes
• Ambitious and target-driven
• Positive, resilient, and adaptable
• Customer-focused with a consultative approach
• Self-motivated and able to work independently
• Collaborative team player
• Energetic, proactive, and solutions-focused
• Role models the behaviours and values of the Citation Group
If you are interested please apply now!