1. Customer Service Manager
2. Manufacturing Business
About Our Client
The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.
Job Description
3. Lead and manage the customer service team to deliver exceptional service standards.
4. Monitor and improve customer service processes to ensure efficiency and satisfaction.
5. Act as the primary point of contact for escalated customer queries and resolve issues effectively.
6. Collaborate with other departments to ensure seamless communication and service delivery.
7. Analyse customer feedback and service metrics to identify areas for improvement.
8. Train and mentor team members to enhance their skills and performance.
9. Prepare and present reports on customer service performance to senior management.
10. Work with installations team to plan and arrange installations for customers
The Successful Applicant
A successful Customer Service Manager should have:
11. Proven experience in customer service management within the industrial or manufacturing sector.
12. Strong leadership and team management skills.
13. Excellent communication and problem-solving abilities.
14. Ability to analyse data and implement improvements based on findings.
15. Knowledge of customer service software and tools.
16. A proactive approach to ensuring customer satisfaction.
What's on Offer
17. Competitive salary of £40,,000 to £45,000 per annum.
18. Permanent position with opportunities for career growth.
19. Supportive and collaborative working environment in Huddersfield.
20. Chance to lead a dynamic team and make a significant impact.
21. Potential for additional benefits based on performance.
This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area