Overview
Join to apply for the Quality Manager (Maternity Cover) role at The Vita Group
The post holder will be responsible for developing the Quality management system to ensure awareness and effectiveness.
Job Summary
You will provide a fast, efficient, and accurate response to customer complaints, internal quality issues and be the central driving force for improvements. As a highly engaging person who is able to get into the detail, you will bring your team members along with you and coordinate projects to improve and sustain quality to ensure the best possible service & product goes to our customers.
Essential duties and responsibilities
* Designing quality standards, procedures and specifications for UK Bedding
* Reviewing existing procedures to ensure they meet the current guidelines
* Testing products and service to ensure that they meet quality standards before launch and in line the testing schedule requirements
* Maintaining documentation of procedural changes
* Preparing performance reports for relevant stakeholders
* Collaborating with external vendors and suppliers to ensure that they meet quality standards
* Ensuring that all processes meet safety, legal and other national or international standards
* Monitor internal data and trends to identify quality issues and opportunities for improvement
* Addressing and responding to customer complaints and supplier quality issues
* Liaising with the appropriate internal personnel to ensure the timely completion of 8D reports / Corrective Action reports – leading from the front during investigations and ensuring follow up
* To carry out internal audits, creating “value adding” reports and ensuring that corrective actions are agreed upon and implemented as well as being communicated to the Management Team
* Ensure all corrective actions are closed within the appropriate time period and to audit them for effectiveness
* Responsible for the maintenance of records of quality assurance documentation
* Coach process owners to maintain and update SOPs, Work instructions and training documents and facilitate their control
* Develop and monitor key performance indicators for Internal Quality
* Liaise with and advise production regarding quality results and interpretation thereof
* Participate in the study of operations and processes and recommend changes to improve methods, procedures and operational efficiency
* Meet departmental objectives and goals and deliver results
* Ensure, by continuous assessment that compliance to Operating Procedures takes place
* Develop and maintain excellent relationships with Customers, suppliers and stakeholders
Health & Safety
* It is the responsibility of the post holder to promote health, safety and welfare throughout the Company
* The post holder will undertake their duties and responsibilities in full accordance with the Company’s Health & Safety Policy and procedures
* The post holder will be responsible for their own personal development and will attend training courses and learning events as necessary, as well as participating in the appraisal process
Authority Level
* The post holder is invested with the authority to stop production or associated operations in order to safeguard the customer and the Environment according to our policies
The above is not intended to be an exhaustive list of all duties and responsibilities required. Other duties may be assigned.
Person Specification
Education and experience -Minimum level of education and experience required
* Understanding of Quality & CI tools and techniques
* The ability to analyse data and complete trend analysis
* Good IT skills in relation to all Microsoft packages
* Highly engaging and capable of coordinating multiple work streams
* Proven track record of successfully employing quality tools and techniques to improve business processes and quality outcomes
* Knowledge of problem solving techniques
* Knowledge of all mainstream Quality Assurance principles and techniques
* Knowledge of ISO 9001:2015 & 14001:2015 requirements and their practical application
* Experience of building and introducing QMS for Business
* Experience of high volume manufacturing facility
Competency framework -competencies necessary to excel in the role
* Effective and confident communicator at all level
* Good team player
* Self motivated with enthusiasm and drive
* Sound process thinker with structured problem solving skills
* Willingness to undergo training and CPD
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