1. Customer Service Manager
2. Manufacturing Industry
About Our Client
Page Group are working with a leading manufacturing business providing products into a national B2B customer. As the business continues on their journey to drive improvements and efficiency, they are looking for a new Customer Service Manager to join their offices in Brighouse
Job Description
3. Lead the Customer Service Department of 4fte to provide world class service to B2B customers
4. Manage the post sale process including complaints, repairs, installs and parts
5. Build strong working relationships with key national B2B customers through regular and transparent communications
6. Drive continuous improvement across the function looking at all process and procedures, ensuring they are robust and fit for purpose
7. Provide reports and key insight into board level
8. Work cross functionally with logistics, productions, sales and finance to manage the customer journey
9. Feedback to production on any quality issues to reduce recurrence
10. Undertake route cause analysis around customer complaints to reduce recurring issues
11. Implement, manage and drive KPI Performance across the team
The Successful Applicant
12. Experience in a similar Customer Service Management role
13. Strong people manager
14. Ability to lead and inspire
15. Ability to improve process and procedures
16. Customer centric approach
What's on Offer
Based in the Brighouse, Huddersfield area, this is a fantastic opportunity to join a leading manufacturing business in the role of Customer Service Manager. The role offers:
17. £40,000 - £45,000 salary
18. 25 days holiday plus bank holidays
19. Free parking
20. Company Pension
21. Company Sick Pay
22. Located with great links to M62