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1 week ago Be among the first 25 applicants.
Service Desk Manager/Service Desk Team Lead – wanted to head up a new Service Desk in Leeds. Ideally, you should have experience in a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead seeking the next step.
Successful Service Desk Manager/Service Desk Team Lead must have experience in a similar role, be comfortable overseeing 5 reports, managing performance, setting KPIs, resource management, and handling escalations.
Excellent communication skills are essential for stakeholder management and third-party interactions.
If you have experience with service transitions, continuous improvement, and implementing processes & procedures, you'll have an advantage.
This role is ideal for those eager to progress into operations management. Apply now as we need to move quickly!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT System Training and Support
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