About the Company Our client, a small, well-established and growing specialist marketing business serving a niche industry sector, is investing in the next phase of a proven customer enquiry and appointment-setting service. Due to increased demand, we are recruiting a Customer Services Manager to take ownership of this function. This is a specialist, multi-client role, acting as the first point of contact for new customer enquiries generated by marketing campaigns on behalf of multiple clients across the UK. Description You will manage early-stage customer enquiries, combining excellent customer service with a soft, consultative sales approach to qualify prospects and secure initial consultation (Discovery Session) appointments. This role offers genuine scope to grow as the service scales. Key Responsibilities: Respond promptly to new enquiries (ideally within one hour, always within 24 hours) Nurture prospects across phone, email, and SMS using a defined process Deliver a professional, personable, and persuasive customer experience Qualify leads by location, project stage, and budget (typically £20k) Book and confirm Discovery Session appointments with client showrooms Maintain accurate CRM records and follow agreed processes Develop strong working knowledge of each clients offering and customer journey Experience We're looking for a confident, personable communicator. You'll be comfortable balancing customer care with commercial outcomes, and you'll be consultative by nature. You'll also be super organised and process-driven. Full product knowledge and methodology training will be provided! Experience Sales or appointment-setting experience is beneficial but not essential Experience in a marketing agency would be advantageous CRM experience highly desirable Excellent attention to detail and a good level of IT literacy Remuneration This role is available initially on a part-time basis (c. 20 hours per week), with scope for the role to increase in hours and responsibilities in the future! Salary £26.5k (FTE) 20 hours per week, ideally spread over 4-5 days Hybrid, with a minimum of 60% of your time spent in the office with the team. Career development opportunities: Increased responsibility as the service grows Senior or lead positions within the function Broader client-facing or consultative roles