The Role
As a Call Centre Team Leader, you’ll play a key role in leading a team of telephone interviewers who carry out outbound market research surveys.
You’ll be responsible for ensuring projects run smoothly, interviewers are supported, and that quality data is collected on time and to specification.
This is a fantastic opportunity for someone with experience in a market research or contact centre environment who’s ready to take their next step in leadership.
Key Responsibilities
* Lead, support and motivate a team of telephone interviewers.
* Monitor productivity, call quality and project performance.
* Conduct coaching, feedback and quality control sessions.
* Manage shift plans and staffing to meet project targets.
* Ensure compliance with MRS and GDPR guidelines.
* Communicate with project managers and senior operations staff on progress and challenges.
* Foster a positive and collaborative team culture.
About You
You’ll be a confident, approachable and motivated people manager who enjoys leading teams and achieving results.
We’re looking for someone who has:
* Experience in a team leader or senior interviewer role within a call centre or market research environment.
* Strong communication and people management skills.
* The ability to balance quality, performance and deadlines.
* Excellent attention to detail and organisational ability.
* A supportive, hands-on leadership style.
* Understanding of data accuracy, respondent care and compliance standards.
What We Offer
* Hybrid working – minimum 2 days per week in our Hebden Bridg
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* titive salary (dependent on experience).Be pa
* rt of a growing agency making a genuine impact in market research.