Job Description - Guest Operations Manager (HOT0BG02)
Job Number:
HOT0BG02
Work Locations
Hampton by Hilton Nuneaton Abbey Street, Nuneaton, GB, CV11 5BU
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
Our hotel culture emphasizes inclusiveness, positivity, and a shared passion for hospitality. We are excited to recruit an Operations Manager to join our team at Hilton Nuneaton.
A WORLD OF REWARDS
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes to support your career growth
* Opportunity to make a difference through our Corporate Responsibility programmes (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights and 50% off Food and Beverages
* High street discounts with Perks at Work
* Holiday entitlement: 28 days including bank holidays, increasing to up to 33 days
* Discounted dental and health cover
* Modern and inclusive Team Member areas
We offer a competitive salary plus an annual bonus structure.
Role Overview: An Operations Manager oversees the hotel's daily operations, ensuring departmental targets for revenue and guest satisfaction are met and exceeded.
Key Responsibilities:
* Collaborate with the General Manager on property issues, including capital projects and customer service improvements
* Assist in developing hotel budgets and strategic goals
* Lead and motivate the management team and staff to achieve targets
* Respond to audits and implement continuous improvements
* Coordinate operational departments to meet guest expectations
* Ensure compliance with service standards and control costs
* Develop departmental heads for career progression and succession planning
* Respond to guest feedback to enhance satisfaction
* Conduct regular team briefings and meetings
Candidate Profile:
* Degree or diploma in Hotel Management or equivalent experience
* Strong commercial acumen, preferably with Rooms Management or F&B experience
* Experience managing budgets, revenue, and forecasting
* In-depth sector knowledge
* Leadership skills to motivate teams and exceed targets
* Accountable, resilient, and able to work under pressure
Desirable capabilities include knowledge of property management systems and previous similar role experience.
Why Hilton?
We embody Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Hilton is the industry’s most recognized name, synonymous with quality and service.
Job Category:
Guest Services, Operations, and Front Office
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