HR Administrator - People Services
Hybrid – 2 days per week in our Solihull office. Full Time, Permanent. Salary – up to £22,837.
Do you thrive in a fast-paced, people-focused environment? Here at Serco, we are looking for a dedicated and detail-oriented HR Administrator to join our MyHR Operations team. This is a key frontline role where you will support employees, managers, and third parties with a wide range of HR queries and processes across the employee lifecycle.
As Part Of This You’ll
* Providing advice and guidance on HR administrative queries covering the full employee lifecycle.
* Responding to and supporting GDPR requests from receipt to collation, ensuring legal compliance and deadlines are met.
* Supporting Absence Management queries, including escalations and technical navigation.
* Producing Employment and Financial references for current and former employees.
* Managing core admin duties including post handling, updating internal HR collateral, and supporting engagement activities.
* Assisting with Middle East HR Administration and acting as a point of contact during peak times.
* Accurately capturing all interactions in our CRM system, ensuring records are up to date and stored correctly.
What You’ll Need To Do The Role
* Customer-focused, with a friendly, professional, and proactive approach.
* A strong communicator with excellent written and verbal skills.
* Able to work under pressure, manage high volumes of queries, and meet tight deadlines.
* Confident using MS Office and operating within digital systems and CRM platforms.
* GCSEs (or equivalent) in Maths and English, Grades A–C.
* Proven experience in a Customer Service or HR environment.
* Strong telephone etiquette and the ability to communicate clearly and empathetically.
* Experience working to KPIs and SLAs in a fast-paced setting.
* Understanding of data protection and records management (GDPR).
* Excellent attention to detail, organisation, and time management.
What We Offer
* 25 days annual leave plus bank holidays.
* Annual leave purchase scheme.
* Up to 6% contributory pension scheme.
* Free onsite parking.
* Serco discounts including cinema, Merlin Entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
* A range of benefits to support health and wellbeing, such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
* A wealth of career development training to support your future aspirations, including role-specific training and leadership coaching.
* A safe and supportive culture and a company committed to diversity and inclusion.
Note: This role is part of Serco’s hybrid work structure. We are open to discussions around flexibility and flexible working.
To apply, please click the apply button to complete your application. We are an equal opportunity employer and welcome applications from diverse candidates. We may adjust interview processes to accommodate candidates with accessibility needs. For help with your application, contact 0345 010 4000.
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