BINGO LINGO was founded by the entertainment company The DEPOT in 2016. Our unique interactive bingo show focuses on a high-energy experience to reinvent the classic game with a modern party-style twist. We operate the events year-round in locations all around the UK with a number of one-off events abroad each year. Our team has continued to develop the brand, bringing in themed shows & high levels of production. BINGO LINGO continues to grow and has sold over 1.5 million tickets to date.
Events & Customer Services Manager
The Events & Customer Services Manager will play a critical role in creating memorable events and experiences for our customers while overseeing exceptional customer service operations. The role requires a blend of event planning, customer service expertise, and team leadership to ensure every aspect of the customer journey—from event execution to post-event follow-up—is seamless and enjoyable. The successful candidate will drive customer satisfaction, encourage repeat business, and help grow the brand’s reputation as a leading venue for entertainment and community engagement.
Key Responsibilities
Customer Service
* Address customer queries and concerns promptly and professionally, turning negative experiences into positive outcomes.
* Build and maintain strong relationships with customers, encouraging repeat attendance and loyalty to Bingo Lingo events.
* Engage with customers before, during, and after events to ensure their experience exceeds expectations.
* Proactively identify opportunities to enhance the customer experience and increase customer satisfaction.
* Generate prize ideas for the show to pitch weekly to the wider team.
* Maintain detailed prize records for each city.
* Ordering prizes and creation of prize lists.
* Monitoring of additional event inventory.
Budget and Resource Management
* Develop prize budgets, ensuring cost control and resource optimisation.
* Track event inventory costs and ensure financial goals are met.
Reporting
* Provide regular updates and reports to senior management on areas for improvement.
* Track and report on customer satisfaction at the events.
Group Bookings
* Liaise with venues on group bookings attending each week.
* Contact local businesses & teams to upsell event packages.
Qualifications & Skills
Required Skills
* Proven experience in customer service, ideally within the entertainment or events industry.
* Excellent communication skills, with a keen eye for detail and the ability to translate our vision into compelling experiences.
* Demonstrated proficiency in managing.
* Exceptional project management and multitasking skills in a fast-paced, live event environment.
* Outstanding written and verbal communication skills, facilitating clear and persuasive communication with internal teams, external partners, and target audiences.
* A valid driver's license and access to a vehicle are required due to the nature and timing of live event work.
Preferred Skills
* Experience in video content creation using smartphones for use on social media.
* A passion for the events & music industry.
Seniority level
Entry level
Employment type
Full-time
Industries
Entertainment Providers
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